Exam: | 37820X | ||
Exam Name: | Avaya Midsize Solution Design Exam | ||
Certification(s): | Avaya Midsize Solution Design | ||
Questions: | 65 Questions Answers | ||
Last Updated: | Apr 13,2024 | ||
Price: | Was: $85 Today: $59 |
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Main points of Avaya 37820X Test
The Avaya 37820X exam is a vendor-specific certification exam that tests the skills and knowledge of Avaya Call Center Solutions administrators. The exam covers a wide range of topics, including:
- Call Center Architecture and Design: This section of the exam tests your understanding of the different components of a call center, including the hardware, software, and networking components. You will also be tested on your ability to design a call center that meets the needs of a specific organization.
- Call Center Operations: This section of the exam tests your knowledge of how to operate a call center, including how to manage calls, handle customer inquiries, and resolve customer issues. You will also be tested on your ability to use Avaya Call Center Solutions to track and manage call center performance.
- Call Center Security: This section of the exam tests your understanding of the different security threats that can impact a call center, as well as the different security measures that can be used to protect a call center from these threats. You will also be tested on your ability to implement and manage Avaya Call Center Solutions security features.
In order to pass the Avaya 37820X exam, you need to have a solid understanding of the different topics covered in the exam. You can prepare for the exam by studying the Avaya 37820X exam blueprint and by taking practice exams.
Here are some of the key points to remember about the Avaya 37820X exam:
- The exam is 2 hours long and consists of 75 multiple-choice questions.
- The passing score is 70%.
- The exam costs $250.
- You can retake the exam if you do not pass it on your first attempt.
- The exam is offered in English only.
For more information about the Avaya 37820X exam, please visit the Avaya website.
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