700-245

The Cisco 700-245 Exam, Cisco Collaboration Solutions for Voice and Unified Communications , focuses on the design, implementation, operation, and troubleshooting of Cisco's Unified Communications (UC) solutions.

Here are the main points covered:

1. Collaboration Architecture and Technologies:

• Designing and implementing Cisco collaboration solutions: Understand the Cisco collaboration architecture and how to design and implement solutions based on its core components like Unified Communications Manager (CUCM), Unity Connection, and Cisco Jabber.
• Understanding various collaboration technologies: Gain expertise in voice, video, messaging, presence, and mobility capabilities within Cisco's UC suite.
• Working with various network technologies: Familiarize yourself with WAN optimization, QoS, and security in relation to collaboration solutions.

2. Unified Communications Manager (CUCM):

• Installing, configuring, and managing CUCM: Understand the installation process, basic configurations, and user management within CUCM.
• Understanding CUCM features and functionalities: Gain expertise in call control, call routing, voicemail, and call recording features.
• Troubleshooting common CUCM issues: Be familiar with common network and application-related troubleshooting techniques for CUCM.

3. Cisco Jabber and Other Collaboration Clients:

• Implementing and managing Cisco Jabber: Understand how to deploy and configure Cisco Jabber for various devices and platforms.
• Working with other collaboration clients: Be familiar with the functionalities and configurations of other Cisco UC clients such as Cisco Webex Teams and Cisco Meeting Server.

4. Call Routing and Quality of Service (QoS):

• Understanding call routing protocols: Gain expertise in SIP, H.323, and other call routing protocols.
• Implementing QoS for collaboration traffic: Be able to configure QoS policies to prioritize collaboration traffic on the network.
• Troubleshooting call quality issues: Learn how to identify and resolve common call quality problems.

5. Security and Compliance:

• Implementing security for Cisco collaboration solutions: Understand how to configure security features like authentication, authorization, and encryption in CUCM and Jabber.
• Meeting compliance requirements: Be aware of relevant industry regulations and standards regarding data privacy and security within collaboration solutions.

6. Integration with Other Systems:

• Integrating Cisco collaboration solutions with other systems: Understand how to integrate CUCM with other systems like Active Directory, LDAP, and CRM applications.
• Understanding call control integration: Gain knowledge of how to integrate collaboration solutions with other call control systems and APIs.

7. Deployment and Maintenance:

• Designing deployment strategies: Be able to plan and implement deployment strategies for Cisco UC solutions in various environments.
• Performing maintenance and updates: Understand how to manage updates, patches, and maintenance tasks within the Cisco collaboration environment.

8. Troubleshooting and Problem Solving:

• Troubleshooting common collaboration issues: Gain expertise in identifying and resolving common issues related to call quality, connectivity, and application performance.
• Utilizing Cisco tools for troubleshooting: Learn how to use tools like the Cisco Collaboration Debugger and Cisco Unified Communications Manager Administration to troubleshoot collaboration problems.

Exam Objectives:

The exam objectives provide a detailed breakdown of the exam topics, including specific skills and knowledge areas you need to master. You can find the detailed exam objectives on the Cisco website.

Preparation Resources:

• Cisco official documentation and training materials
• Cisco Learning Network (CLN)
• Practice exams and study guides
• Online training courses and tutorials

By focusing on these key areas, you can be well-prepared for the Cisco 700-245 Exam and demonstrate your expertise in designing, implementing, and managing Cisco collaboration solutions.