700-826

The Cisco 700-826 exam, Implementing Cisco Collaboration Devices , covers the knowledge and skills needed to implement and configure Cisco Collaboration devices. It's part of the Cisco Certified Network Associate (CCNA) Collaboration certification track.

Here are the main points covered in the exam:

1. Collaboration Technologies and Concepts:

• Understanding the fundamentals of collaboration, including unified communications (UC), video conferencing, and collaboration tools.
• Knowing the different components of a collaboration system, like endpoints, gateways, and servers.
• Identifying the benefits and challenges of deploying collaboration solutions.

2. Cisco Collaboration Architecture:

• Recognizing the different Cisco collaboration platforms and their features:
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unified Communications Manager Express (CUCME)
  • Cisco Jabber
  • Cisco Webex Teams
  • Cisco Meeting Server
  • Cisco Unified Presence Server
  • Cisco Unified Contact Center Express (UCCX)
• Understanding the components and architecture of each platform.

3. Endpoints and Devices:

• Configuring and troubleshooting Cisco IP phones, softphones, and video conferencing endpoints.
• Understanding the different types of endpoints and their features (e.g., fixed, mobile, and video).
• Deploying and configuring endpoint devices, including firmware updates and network connectivity.

4. Call Control and Routing:

• Configuring and troubleshooting call routing, call management, and call features.
• Mastering the features of CUCM, including dial plans, hunt groups, call parking, and voicemail services.
• Understanding the role of gateways in interconnecting different networks and protocols.

5. Collaboration Services:

• Implementing and managing services like voicemail, Unified Messaging (UM), and conferencing.
• Configuring and troubleshooting directory services integration (LDAP, Active Directory).
• Understanding the principles of presence management and instant messaging.

6. Security and Compliance:

• Implementing security best practices for collaboration devices.
• Understanding the role of certificates and authentication in securing communication.
• Configuring access control mechanisms and user permissions.

7. Troubleshooting and Monitoring:

• Using tools to monitor and troubleshoot collaboration services.
• Applying troubleshooting techniques for common collaboration issues.
• Analyzing logs and identifying the root cause of problems.

8. Deployment and Management:

• Understanding different deployment models (on-premises, cloud, hybrid).
• Implementing and managing collaboration infrastructure.
• Configuring and managing user accounts and profiles.

Key Exam Objectives:

• Deploy CUCM and CUCME: Configuring basic and advanced calling features, phone configuration, and call routing.
• Integrate CUCM and CUCME with other systems : Understanding LDAP integration, voice mail, and conferencing integration.
• Manage and troubleshoot endpoints: Troubleshooting and troubleshooting endpoints, configuring devices for optimal performance.
• Secure and optimize collaboration systems: Implement security mechanisms, configure QoS, and ensure high-quality audio and video.

Exam Preparation:

• Cisco Learning Network: Use Cisco's official resources, including training courses, labs, and practice exams.
• Study guides: There are several comprehensive study guides available from different publishing houses like O'Reilly.
• Hands-on experience: Get practical experience by working on Cisco devices in a lab or through a simulator.
• Practice exams: Take practice exams to assess your knowledge and identify areas that need more attention.

Remember that the exam is constantly being updated, so it's crucial to refer to the latest Cisco documentation for the most up-to-date information.