Exam: | GCP-GCX | ||
Exam Name: | Genesys Cloud CX Certified Professional – Consolidated Exam | ||
Certification(s): | Genesys Certified Professional | ||
Questions: | 135 Questions Answers | ||
Last Updated: | Dec 15,2024 | ||
Price: | Was: $85 Today: $59 |
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Main points of Genesys GCP-GCX Test
1. Understand the Google Cloud Platform (GCP) and Genesys Cloud CX.
- GCP is a suite of cloud computing services that runs on the same infrastructure that Google uses for its end-user products, such as Google Search and YouTube.
- Genesys Cloud CX is a cloud-based contact center platform that provides a unified view of customer interactions across channels.
2. Learn how to integrate Genesys Cloud CX with GCP.
- There are a number of ways to integrate Genesys Cloud CX with GCP.
- One way is to use the Genesys Cloud CX API to connect to GCP services.
- Another way is to use a third-party integration tool to connect the two platforms.
3. Implement best practices for security, scalability, and performance.
- When implementing Genesys Cloud CX on GCP, it is important to consider security, scalability, and performance.
- Security measures should be taken to protect data and prevent unauthorized access.
- The platform should be scalable to handle large volumes of traffic.
- Performance should be optimized to ensure that the platform provides a seamless experience for users.
4. Manage and monitor Genesys Cloud CX on GCP.
- The Genesys Cloud CX platform can be managed and monitored using a variety of tools.
- These tools can be used to monitor the health of the platform, troubleshoot issues, and track usage.
5. Get help and support from Genesys and Google.
- Genesys and Google provide a variety of resources to help customers get started with Genesys Cloud CX on GCP.
- These resources include documentation, tutorials, and support forums.
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1: Download Q&A PDF File
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