Exam: | C_C4H41_2405 | ||
Exam Name: | SAP Certified Associate – Implementation Consultant – SAP Sales Cloud Exam | ||
Certification(s): | SAP Certified Associate | ||
Questions: | 80 Questions Answers | ||
Last Updated: | Nov 15,2024 | ||
Price: | Was: $85 Today: $59 |
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Main points of SAP C_C4H41_2405 Test
The SAP C_C4H41_2405 exam covers the knowledge and skills required to implement and manage SAP Customer Data Cloud solutions. Here are the main points:
1. Understanding SAP Customer Data Cloud
- Product overview: Understand the functionalities, benefits, and architecture of SAP Customer Data Cloud.
- Use cases: Identify and analyze various use cases for implementing SAP Customer Data Cloud across different industries.
- Integration with other SAP and non-SAP systems: Learn how to integrate SAP Customer Data Cloud with other systems, like SAP CRM, Marketing Cloud, and external platforms.
2. Data Management and Governance
- Data ingestion and processing: Understand the different methods of importing data into SAP Customer Data Cloud, including data sources, data cleansing, and data transformation.
- Data profiling and quality: Learn about data profiling techniques to analyze data quality and identify potential issues.
- Data privacy and security: Understand data privacy regulations like GDPR and CCPA and how to implement security best practices for data protection.
3. Customer Segmentation and Profiling
- Customer data analysis: Analyze customer data to identify patterns, trends, and customer segments.
- Customer profiling: Create detailed customer profiles based on various attributes and behaviors.
- Segmentation strategies: Develop segmentation strategies based on customer needs and business objectives.
4. Marketing Automation and Personalization
- Marketing automation workflows: Design and implement automated marketing campaigns using tools like email marketing, social media, and SMS.
- Personalization strategies: Personalize marketing messages and content based on customer profiles and preferences.
- Campaign analytics and optimization: Analyze campaign performance and identify areas for improvement.
5. Customer Journey Management
- Customer journey mapping: Map the customer journey across various touchpoints and identify key stages.
- Journey optimization: Implement strategies to improve the customer experience at each stage of the journey.
- Customer insights and feedback: Collect and analyze customer feedback to understand their needs and expectations.
6. Implementation and Administration
- Installation and configuration: Understand the steps involved in installing and configuring SAP Customer Data Cloud.
- User management and access control: Manage users, roles, and permissions for different functionalities.
- Monitoring and troubleshooting: Monitor system performance, identify issues, and resolve them effectively.
7. Best practices and industry trends
- Stay updated on best practices: Keep up-to-date with industry best practices for implementing and managing SAP Customer Data Cloud solutions.
- Understand emerging trends: Be aware of emerging trends in customer data management, marketing automation, and personalization.
Note: The exact topics and their weight can vary depending on the specific exam version and updates. Refer to the official SAP documentation and study guides for the most up-to-date information.
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