CIS-ITSM

ServiceNow CIS-ITSM Exam Objectives

The ServiceNow CIS-ITSM Exam is designed to measure your ability to:

• 1. Understand the core concepts of ITSM.
  • 1.1. Define ITSM and its key components.
  • 1.2. Describe the different ITSM frameworks and methodologies.
  • 1.3. Explain the importance of ITSM in achieving business goals.
• 2. Apply ITSM principles to design, implement, and manage IT services.
  • 2.1. Plan and design ITSM processes and procedures.
  • 2.2. Implement ITSM solutions and tools.
  • 2.3. Manage IT services and incidents.
  • 2.4. Monitor and report on IT services.
• 3. Communicate and collaborate with stakeholders to improve IT service delivery.
  • 3.1. Communicate effectively with stakeholders.
  • 3.2. Collaborate with stakeholders to resolve issues and improve IT services.
• 4. Manage the ITSM lifecycle.
  • 4.1. Plan and manage the ITSM lifecycle.
  • 4.2. Implement and maintain the ITSM lifecycle.
  • 4.3. Improve the ITSM lifecycle.

ServiceNow CIS-ITSM Exam Topics

The ServiceNow CIS-ITSM Exam covers the following topics:

• 1. Core ITSM Concepts
  • 1.1. ITSM Definition and Components
  • 1.2. ITSM Frameworks and Methodologies
  • 1.3. The Importance of ITSM
• 2. ITSM Process Design and Implementation
  • 2.1. ITSM Process Planning and Design
  • 2.2. ITSM Solution and Tool Implementation
  • 2.3. ITSM Incident Management
  • 2.4. ITSM Service Management
  • 2.5. ITSM Monitoring and Reporting
• 3. ITSM Stakeholder Communication and Collaboration
  • 3.1. ITSM Communication
  • 3.2. ITSM Collaboration
• 4. ITSM Lifecycle Management
  • 4.1. ITSM Lifecycle Planning
  • 4.2. ITSM Lifecycle Implementation
  • 4.3. ITSM Lifecycle Improvement

ServiceNow CIS-ITSM Exam Tips

To prepare for the ServiceNow CIS-ITSM Exam, you should:

• 1. Study the official ServiceNow CIS-ITSM Exam Study Guide.
  • This guide provides comprehensive coverage of the exam objectives.
• 2. Take practice exams.
  • There are a number of practice exams available online that can help you assess your readiness for the exam.
• 3. Review the ServiceNow Knowledge Base.
  • The ServiceNow Knowledge Base contains a wealth of information on ITSM concepts, processes, and best practices.
• 4. Attend a training course.
  • A training course can provide you with the in-depth knowledge and skills you need to pass the exam.
• 5. Get help from a mentor.
  • A mentor can help you identify areas where you need to improve and provide you with support and guidance as you prepare for the exam.