CIS-SP

The ServiceNow CIS-SP (Certified Implementation Specialist - Service Portal) exam covers the skills and knowledge needed to implement and manage ServiceNow's Service Portal. The main points can be grouped into three broad areas:

1. Service Portal Fundamentals:

• Understanding ServiceNow's Service Portal: This includes knowing what Service Portal is, its purpose, and its advantages.
• Service Portal Architecture: Understanding the components that make up a Service Portal, including the portal engine, widgets, and content.
• Service Portal Administration: This encompasses configuring and managing the Service Portal, including setting up portals, managing users and roles, and customizing themes.

2. Building and Managing Service Portal Components:

• Creating Portals and Pages: Knowing how to create new portals and pages, configure their layouts, and add content.
• Working with Widgets: Understanding the different types of widgets available in Service Portal, how to configure them, and how to create custom widgets.
• Managing Content: Knowing how to create and manage content for the Service Portal, including knowledge articles, forms, and lists.
• Integrating with ServiceNow: Understanding how to integrate Service Portal with other ServiceNow modules, such as Incident Management, Change Management, and Problem Management.

3. Service Portal Customization and Development:

• Service Portal Scripting: Understanding the basics of scripting in Service Portal, including using JavaScript and AngularJS to customize widgets and functionality.
• Customizing Themes and Styles: Knowing how to customize the look and feel of the Service Portal using CSS and HTML.
• Developing Custom Widgets: Understanding the process of creating custom widgets using AngularJS and other technologies.
• Troubleshooting and Debugging: Knowing how to diagnose and fix problems with Service Portal, including using the Service Portal debugger.

Key Exam Objectives:

The CIS-SP exam is designed to assess your ability to:

• Plan and implement Service Portal solutions.
• Configure and manage Service Portal components.
• Customize and extend Service Portal functionality.
• Troubleshoot and resolve Service Portal issues.

Exam Preparation:

• ServiceNow Documentation: Review the ServiceNow documentation on Service Portal, especially the Service Portal Developer Guide and the Service Portal Administrator Guide.
• ServiceNow Learning Platform: Complete the relevant Service Portal courses available on the ServiceNow Learning platform.
• Hands-on Experience: Gain practical experience by building and configuring Service Portal solutions in a sandbox environment.
• Practice Exams: Use practice exams to test your knowledge and identify areas where you need more studying.

Remember, the CIS-SP exam focuses on practical skills and knowledge. By understanding the main points and preparing effectively, you can increase your chances of success.