CIS-SPM
Guaranteed Success in CIS-SPM Exam
| CIS-SPM Exam Dumps PDF + Practice Test | |||
| Exam: | CIS-SPM | ||
| Exam Name: | ServiceNow Certified Implementation Specialist - Strategic Portfolio Management Exam | ||
| Certification(s): | Certified Implementation Specialist | ||
| Questions: | 60 Questions Answers | ||
| Last Updated: | Mar 25,2025 | ||
| Price: | Was: $85 Today: $59 | ||
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Main points of ServiceNow CIS-SPM Test
The ServiceNow CIS-SPM (Certified Implementation Specialist - Service Portfolio Management) exam focuses on your ability to implement and manage ServiceNow's Service Portfolio Management (SPM) module. Here are the main points covered in the exam:
1. SPM Core Concepts and Functionality:
- Understand the core concepts of Service Portfolio Management, including:
- Service Portfolio
- Service Catalog
- Service Request Management
- Service Level Management
- Asset Management
- Financial Management
- Be familiar with the functionalities of the SPM module, including:
- Creating and managing service offerings
- Configuring the Service Catalog
- Managing service level agreements (SLAs)
- Tracking service requests
- Reporting on service performance
2. Planning and Implementing SPM:
- Understand how to plan and implement SPM in an organization
- Know how to assess existing processes and identify areas for improvement
- Be able to design and configure SPM workflows and processes
- Understand how to integrate SPM with other ServiceNow modules
3. Managing the Service Portfolio:
- Know how to create and manage a comprehensive service portfolio
- Be able to define and categorize services
- Understand how to track service lifecycle stages (planning, development, deployment, retirement)
- Be familiar with the role of demand management in SPM
4. Optimizing Service Delivery:
- Understand how to optimize service delivery through SPM
- Know how to use analytics and reporting to track service performance
- Be able to identify and address service bottlenecks
- Understand the importance of continuous improvement in SPM
5. Security and Compliance:
- Be familiar with security and compliance considerations for SPM
- Understand how to configure access control and user permissions
- Know how to meet regulatory requirements related to service management
6. Integration with Other Modules:
- Understand how SPM integrates with other ServiceNow modules, such as Incident Management, Problem Management, and Change Management
- Be able to configure integrations and transfer data between modules
Exam Details:
- Format: Multiple-choice questions
- Duration: 120 minutes
- Passing Score: 70%
- Prerequisites: Completion of the ServiceNow SPM course or equivalent experience
Tips for Preparation:
- Review the ServiceNow SPM documentation thoroughly.
- Practice with ServiceNow demo instances and labs.
- Familiarize yourself with the ServiceNow platform interface.
- Take practice tests and quizzes.
- Join ServiceNow community forums and connect with other professionals.
By understanding these key areas and preparing effectively, you can increase your chances of success on the CIS-SPM exam. Good luck!
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