GCX-GCD

The Genesys Cloud CX (GCX) - Genesys Cloud Certified Developer (GCD) exam focuses on demonstrating your ability to develop and deploy custom applications within the Genesys Cloud platform. The main points revolve around these key areas:

• Genesys Cloud Architectures and APIs: Understanding the underlying architecture of Genesys Cloud, including its various components (e.g., routing, reporting, interaction analytics), and how to interact with them using the various APIs (REST APIs are heavily emphasized). This includes understanding API authentication, rate limits, and best practices.

• Genesys Cloud SDKs (Software Development Kits): Familiarity with at least one of the supported Genesys Cloud SDKs (e.g., JavaScript, Python) for building integrations and applications. You'll need to know how to use these SDKs to interact with the APIs effectively.

• Application Development and Deployment: This section tests your practical skills in building applications within the Genesys Cloud environment. This encompasses:

  • Data Modeling: Understanding how data is structured and accessed within Genesys Cloud.
  • Application Design: Designing efficient and scalable applications that integrate well with the Genesys Cloud platform.
  • Deployment and Management: Deploying and managing your applications within the Genesys Cloud environment, including understanding deployment processes and monitoring techniques.

• Security Best Practices: Understanding and implementing secure coding practices when working with Genesys Cloud APIs and sensitive data. This includes handling authentication, authorization, and data encryption.

• Integration Techniques: Knowing how to integrate your custom applications with other systems, both within and outside of Genesys Cloud.

• Troubleshooting and Debugging: The ability to identify, diagnose, and resolve issues within your custom applications.

In summary: The exam isn't just about knowing the APIs; it's about demonstrating a practical understanding of building and integrating applications within the Genesys Cloud ecosystem, adhering to best practices for security and scalability. You need a balance of theoretical knowledge and hands-on experience. Refer to the official Genesys documentation and practice exams for specific details and the latest syllabus.