ITIL-4-DITS

Guaranteed Success in ITIL-4-DITS Exam

ITIL-4-DITS
ITIL-4-DITS Exam Dumps PDF + Practice Test
Exam: ITIL-4-DITS
Exam Name: PEOPLECERT ITIL 4 Leader: Digital & IT Strategy Exam
Certification(s): ITIL
Questions: 30 Questions Answers
Last Updated: May 17,2025
Price: Was: $85 Today: $59

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Main points of PEOPLECERT ITIL-4-DITS Test

1. The four dimensions of ITIL 4

ITIL 4 is based on four dimensions:

  • Service value chain: This dimension describes the end-to-end process of creating and delivering value to customers through IT services.
  • Practices: This dimension defines the specific activities that organizations can perform to deliver value to customers.
  • Capabilities: This dimension describes the underlying capabilities that organizations need to have in order to perform the practices.
  • Principles: This dimension provides guidance on how to apply the practices and capabilities in a way that is consistent with ITIL 4's overall philosophy.

2. The five ITIL 4 principles

The five ITIL 4 principles are:

  • Focus on value: Organizations should focus on creating and delivering value to their customers.
  • Cooperation: Organizations should cooperate with each other to deliver value to customers.
  • Continual improvement: Organizations should continuously improve their processes and capabilities in order to deliver better value to customers.
  • Resilience: Organizations should be resilient to change and disruption in order to continue delivering value to customers.
  • Ethics: Organizations should act ethically and responsibly in all their interactions with customers, partners, and each other.

3. The three ITIL 4 domains

ITIL 4 is organized into three domains:

  • Service strategy: This domain defines the overall strategy for delivering IT services.
  • Service design: This domain defines the specific design of IT services.
  • Service operation: This domain defines the day-to-day operations of IT services.

4. The ITIL 4 lifecycle

The ITIL 4 lifecycle describes the phases that organizations go through as they develop, implement, and improve their IT service management processes.

  • Plan: In the planning phase, organizations define their goals and objectives for their IT service management processes.
  • Implement: In the implementation phase, organizations put their plans into action and start to develop and implement their IT service management processes.
  • Operate: In the operations phase, organizations operate their IT service management processes on an ongoing basis.
  • Monitor: In the monitoring phase, organizations monitor their IT service management processes to ensure that they are meeting their goals and objectives.
  • Optimize: In the optimization phase, organizations optimize their IT service management processes to continuously improve their performance.

5. The ITIL 4 certification program

The ITIL 4 certification program is designed to help individuals demonstrate their knowledge and skills in IT service management. The program consists of four levels of certification:

  • Foundation: The Foundation level is the entry-level certification and demonstrates a basic understanding of ITIL 4.
  • Intermediate: The Intermediate level is designed for practitioners who have experience in implementing ITIL 4.
  • Expert: The Expert level is designed for experienced practitioners who have a deep understanding of ITIL 4 and can apply it to complex situations.
  • Master: The Master level is the highest level of certification and is designed for individuals who have made a significant contribution to the field of IT service management.
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