ITIL-DSV

The PEOPLECERT ITIL-DSV (ITIL 4 Digital & IT Strategy) exam focuses on the strategic use of IT within an organization. Here are the main points it covers:

1. Understanding Digital Transformation:

• Digital transformation (DX) principles: Recognizing the critical role of IT in achieving business goals and navigating a rapidly changing digital landscape.
• DX drivers and challenges: Knowing the factors that push organizations to transform digitally and the hurdles they face.
• DX strategies and approaches: Familiarizing yourself with different strategies for leveraging digital technologies to create value and competitive advantage.
• The impact of DX on organizations: Understanding the broad effects on structure, processes, culture, and people.

2. Implementing IT Strategy:

• ITIL 4 principles and framework: Understanding the guiding principles of ITIL 4 and how they apply to strategic decision-making.
• Strategic planning and decision-making: Knowing how to align IT objectives with business goals, analyze risks and opportunities, and create a roadmap for IT initiatives.
• IT governance and service management: Understanding how to manage IT in a way that supports business goals, ensures compliance with regulations, and delivers value.
• Portfolio and investment management: Knowing how to prioritize IT investments, allocate resources effectively, and measure the return on investment.

3. Integrating Technology & Business:

• Emerging technologies: Being aware of the latest technologies and understanding their potential impact on business models, processes, and customer experiences.
• Innovation and disruption: Recognizing how technology can drive innovation and create new business opportunities while also posing potential threats.
• Data and analytics: Understanding the importance of data-driven decision-making and leveraging analytics to gain insights and improve performance.
• Digital platforms: Recognizing how digital platforms can be used to connect with customers, manage operations, and create new value propositions.

4. Building a Digital-Ready Organization:

• Organizational culture and change management: Understanding how to create a culture that embraces innovation, supports digital transformation, and adapts to change.
• Skills and capabilities: Knowing how to identify and develop the skills and capabilities needed for a successful digital transformation.
• Leadership and communication: Understanding the importance of effective leadership and communication in driving and managing digital transformation.
• Ethical considerations: Recognizing the ethical implications of technology and ensuring that digital transformation is conducted responsibly.

Exam Structure:

• Format: Multiple choice questions.
• Duration: 2.5 hours
• Number of questions: 40
• Passing score: 70%

The ITIL-DSV exam is a valuable qualification for professionals working in IT strategy, digital transformation, or any role where an understanding of the strategic use of IT is essential.