NS0-163 Exam Dumps PDF + Practice Test
Exam: NS0-163
Exam Name: NetApp Certified Data Administrator, ONTAP Professional Exam
Certification(s): NCDA
Questions: 243 Questions Answers
Last Updated: Nov 14,2024
Price: Was: $85 Today: $59

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Main points of NetApp NS0-163 Test

The NetApp NS0-163 exam, "NetApp Certified Support Engineer," focuses on demonstrating your knowledge and skills in supporting NetApp storage solutions.

Here are the main points covered in the exam:

1. NetApp Storage Solutions:

  • Data ONTAP: Understand the architecture, features, and functionalities of Data ONTAP. This includes topics like:
    • Clustered Data ONTAP
    • 7-Mode
    • FlexGroup Volumes
    • SnapMirror, SnapVault, and other replication technologies
    • Storage Virtualization and Thin Provisioning
    • High Availability and Disaster Recovery
  • SolidFire: Key features and functionalities of SolidFire storage are covered, including:
    • Quality of Service (QoS)
    • Clustered Architecture
    • Data Protection and Recovery
  • ONTAP Select: Understanding the basics of ONTAP Select and its deployment scenarios.
  • Cloud Volumes ONTAP: Examine the concepts and capabilities of Cloud Volumes ONTAP, including its integration with cloud platforms like AWS, Azure, and Google Cloud.

2. Hardware and Infrastructure:

  • NetApp Storage Platforms: Familiarize yourself with different NetApp storage systems like AFF, FAS, and E-Series.
  • Network Connectivity: Understand network concepts as related to storage, including protocols like iSCSI, Fibre Channel, and Ethernet.
  • System Management: Be able to manage and configure NetApp storage systems using tools like:
    • OnCommand System Manager
    • Cloud Manager
    • NetApp CLI and API

3. Troubleshooting and Problem Solving:

  • Common Storage Problems: Learn to identify and troubleshoot common issues with NetApp storage systems, including:
    • Performance issues
    • Data corruption
    • Connectivity issues
    • System errors
  • Diagnostic Tools: Become proficient in using tools like:
    • Performance Advisor
    • Storage Analyzer
    • SupportAssist
  • Issue Resolution Techniques: Develop skills in effectively resolving storage problems, including:
    • Gathering logs and system information
    • Analyzing data and identifying root causes
    • Applying appropriate solutions and workarounds

4. Support Processes and Practices:

  • Understanding Support Channels: Know the different support channels available for NetApp customers, including:
    • Support website
    • Online support portals
    • Phone support
    • Partner support
  • Customer Interaction: Familiarize yourself with best practices for interacting with customers including:
    • Effective communication skills
    • Problem-solving techniques
    • Escalation procedures

5. Security and Compliance:

  • Data Security: Understand concepts like data encryption, access control, and security policies relevant to NetApp storage.
  • Compliance Requirements: Be aware of industry and regulatory compliance standards.

Exam Preparation:

  • NetApp Documentation: Explore NetApp documentation, including the "NetApp Certified Support Engineer Study Guide," for in-depth explanations and practical examples.
  • NetApp Training Courses: Consider taking official NetApp training courses tailored to the NS0-163 exam.
  • Practice Exams: Utilize practice exams and other resources to test your knowledge and identify areas for improvement.

By mastering these main points, you will be well-prepared to tackle the NS0-163 exam and demonstrate your proficiency in supporting NetApp storage solutions.

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