72301X

Main points of Avaya 72301X Test

The Avaya 72301X exam, Avaya Aura® Contact Center Select Implementation and Maintenance Exam, focuses on the implementation and maintenance of Avaya Aura Contact Center Select. The main points covered generally include these key areas:

• System Architecture and Components: A solid understanding of the Avaya Aura Contact Center Select architecture is crucial. This includes knowing the roles and functions of its various components, such as the Communication Manager, Session Manager, and various other applications within the suite. You'll need to understand how these components interact and contribute to the overall functionality of the contact center.

• Installation and Configuration: The exam tests your knowledge of installing and configuring the Avaya Aura Contact Center Select system. This includes setting up agents, queues, skills-based routing, and other essential features. You should be familiar with various configuration tools and processes.

• Troubleshooting and Maintenance: A significant portion of the exam covers troubleshooting common issues and performing routine maintenance tasks. This includes identifying and resolving problems related to call routing, agent availability, and system performance. Expect questions on log analysis and utilizing Avaya's troubleshooting tools.

• Reporting and Monitoring: Understanding how to monitor system performance and generate reports is vital. You need to know how to use the reporting tools to track key metrics like call handling times, agent occupancy, and service levels.

• Integration with other systems: Avaya Aura Contact Center Select often integrates with other systems. You should have a grasp of how it interacts with things like CRM systems, databases, and other third-party applications.

• Security: Security best practices related to Avaya Aura Contact Center Select are also important. This includes understanding access control, authentication, and encryption techniques.

• Specific features of Avaya Aura Contact Center Select: Be prepared for questions on specific features and functionalities of the platform. This could include skills-based routing, IVR configurations, call recording, and other specific modules within the platform.

In summary, the 72301X exam assesses your practical skills and knowledge regarding the implementation, configuration, maintenance, and troubleshooting of an Avaya Aura Contact Center Select system. The emphasis is on practical, hands-on experience rather than just theoretical knowledge. Studying official Avaya documentation, participating in hands-on labs, and using practice exams are highly recommended for success.