Exam: | ITIL-4-DITS | ||
Exam Name: | PEOPLECERT ITIL 4 Leader: Digital & IT Strategy Exam | ||
Certification(s): | ITIL | ||
Questions: | 30 Questions Answers | ||
Last Updated: | Dec 15,2024 | ||
Price: | Was: $85 Today: $59 |
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Main points of PEOPLECERT ITIL-4-DITS Test
1. The four dimensions of ITIL 4
ITIL 4 is based on four dimensions:
- Service value chain: This dimension describes the end-to-end process of creating and delivering value to customers through IT services.
- Practices: This dimension defines the specific activities that organizations can perform to deliver value to customers.
- Capabilities: This dimension describes the underlying capabilities that organizations need to have in order to perform the practices.
- Principles: This dimension provides guidance on how to apply the practices and capabilities in a way that is consistent with ITIL 4's overall philosophy.
2. The five ITIL 4 principles
The five ITIL 4 principles are:
- Focus on value: Organizations should focus on creating and delivering value to their customers.
- Cooperation: Organizations should cooperate with each other to deliver value to customers.
- Continual improvement: Organizations should continuously improve their processes and capabilities in order to deliver better value to customers.
- Resilience: Organizations should be resilient to change and disruption in order to continue delivering value to customers.
- Ethics: Organizations should act ethically and responsibly in all their interactions with customers, partners, and each other.
3. The three ITIL 4 domains
ITIL 4 is organized into three domains:
- Service strategy: This domain defines the overall strategy for delivering IT services.
- Service design: This domain defines the specific design of IT services.
- Service operation: This domain defines the day-to-day operations of IT services.
4. The ITIL 4 lifecycle
The ITIL 4 lifecycle describes the phases that organizations go through as they develop, implement, and improve their IT service management processes.
- Plan: In the planning phase, organizations define their goals and objectives for their IT service management processes.
- Implement: In the implementation phase, organizations put their plans into action and start to develop and implement their IT service management processes.
- Operate: In the operations phase, organizations operate their IT service management processes on an ongoing basis.
- Monitor: In the monitoring phase, organizations monitor their IT service management processes to ensure that they are meeting their goals and objectives.
- Optimize: In the optimization phase, organizations optimize their IT service management processes to continuously improve their performance.
5. The ITIL 4 certification program
The ITIL 4 certification program is designed to help individuals demonstrate their knowledge and skills in IT service management. The program consists of four levels of certification:
- Foundation: The Foundation level is the entry-level certification and demonstrates a basic understanding of ITIL 4.
- Intermediate: The Intermediate level is designed for practitioners who have experience in implementing ITIL 4.
- Expert: The Expert level is designed for experienced practitioners who have a deep understanding of ITIL 4 and can apply it to complex situations.
- Master: The Master level is the highest level of certification and is designed for individuals who have made a significant contribution to the field of IT service management.
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